Imagine this scenario: you have ordered a yummy meal for your family members or maybe your girlfriend, wife, husband, or friend through Zomato, and you suddenly realize that you have made a mistake in the order! Don’t worry, mistakes happen to everyone, and canceling an order on Zomato is a simple process that anyone can follow.
Thanks to the convenience of the internet and the availability of food delivery apps like Zomato, ordering food has never been easier. But with endless options in the menu, it’s easy to make a mistake in the order. Maybe you accidentally selected the wrong food item, entered the wrong address, or made a mistake with the payment details. Whatever the reason, you can easily cancel your Zomato order and get a refund by following these simple steps.
To cancel an order on Zomato, follow these easy steps:
Step 1: Launch the Zomato app: Open the Zomato app or the Zomato webpage from where you initially placed the order. Log in to your account.
Step 2: Navigate to the ‘your profile icon: Click on your profile icon in the top right corner of the app.
Step 3: Select ‘your orders’: Choose ‘Food Orders’ tab from the dropdown menu and select ‘your orders.’
Step 4: Select the restaurant from which you placed your order: Click on the restaurant’s name from where you placed your order, and the order summary will show up.
Step 5: Select Help: Click on the ‘Support’ tab in the upper right corner of the screen.
Step 6: Enter “I want to cancel my order” in the customer support form: A chat window will appear, in which you can quickly mention your question or problem. (you will have the option of choosing the language in which you want to chat). Type ‘I would like to cancel my order’ in the chat.
Step 7: Choose the reason for order cancellation: You will receive five to six options to choose from, including why you want to cancel the order. Select the appropriate reason, and if the customer service representative finds your reason valid, they will cancel your order.
It’s that simple! Just a few easy steps, and your order will be canceled, and you will receive a refund. However, keep in mind that this may not always work, but it does most of the time, so don’t hesitate to give it a try.